Mobility Solutions and How They Affect Workflow
Forrester Research Principal Analyst Craig Le Clair discusses the new breed of workers who need to print, access, and manage data from the mobile environment at the point of origin.
Part 1: Challenges and Opportunities for the Insurance Industry
Forrester Research Senior Analyst Ellen Carney discusses how to adapt to pressures from natural disasters, the global economy, changing demographics and more.
Part 2: Challenges and Opportunities for the Insurance Industry
Watch as Forrester Research Senior Analyst Ellen Carney discusses how mobile devices—especially tablets—are changing how insurance carriers and customers interact.
Claims are high. Regulations are increasing. And prospects are shopping to find more nimble, Internet-based players. All told, the insurance industry is fighting the sluggish global economy on multiple fronts.
To remain competitive and profitable, insurers must re-examine their operations and streamline workflows. Better yet, they need to improve efficiency and drive customer satisfaction.
Lexmark insurance solutions can help. Our process, content and output management solutions work seamlessly with a carrier’s existing systems to connect workers to all the unstructured and currently unavailable data that may be needed to serve customers better. We’ll help you put the right information into your team’s hands at the right time, in the right format, so they can collaborate more effectively, reduce cycle times and errors, and enhance the customer experience.
Based on our deep knowledge of the insurance industry and a close study of your company’s unique challenges, we can tailor our solutions to address your needs from agency offices to headquarters and the back office. More importantly, we’ll also provide the flexibility required to adapt to future growth and change.
Eliminate time-consuming, error-prone manual processing of documents for policy opening,
claims management and other vital insurance tasks.
Automate workflows for standard claims and build in business rules that identify and
escalate complex claims to the appropriate adjusters.
Adopt a comprehensive approach to managing your print infrastructure to lower output
costs, eliminate waste, and reap the benefits of best practices for insurance information
Automate the collection and routing of documentation to help you onboard new customers and
agents more quickly and cost effectively.
Accelerate underwriting processes, improve policy administration, expedite policy
changes and improve communications with agents and brokers.
Invoice processing automation can transform your accounts payable processes and accelerate
turnaround time from days to just hours.