Streamline Invoice Processing
Lawson Financials Integration
Aqua America integrated Perceptive Software from Lexmark with their Lawson Financials to streamline AP processes.
Process and Content Management
Perceptive Software provides process and content management technology for energy and water utilities worldwide.
Utility smart grids generate an excess of information. This “big data” provides sharper understanding of customers and improves power management. Still, it’s the point of service experience that your customers remember. A large, diverse customer base, from residential consumers to manufacturing facilities, means greater complexity in delivering that experience.
The smart grid has been described as the digitization of the power infrastructure, from bulk generation to transmission, distribution, customers, operations, markets, and service providers. By this definition, your digital document workflow could be considered part of a smart grid system.
Customer care and billing, safety, compliance, mobile operations, exceptions management and HR all depend on document- based content, whether print or electronic. And all are often hampered by process gaps that create frustrating disconnects between people and critical information. Better process management can be the gating factor to operational efficiency and responsive service.
With better information flow, managers can take charge of service delivery and create more satisfied consumers. Field-based workforces are more productive with a seamless, real-time interface to business applications from their mobile devices. You can eliminate dependence on paper forms, reduce manual entry and human error and improve your carbon footprint by printing fewer non-essential documents.
Lexmark can help you achieve an intelligent workflow solution that brings greater efficiency everywhere your organization depends on information, whether paper or digital.
Your knowledge workers can’t do their jobs if they don’t have access to the right information. This is the typical scenario in organizations that have rigid, pre-defined workflows. Workers often waste valuable time, frustrating both employees and customers.
Want to get your new employees on board faster? Need to shorten employee review processes? Want an easier way to meet (HR) compliance issues? And make all types of employee documentation more manageable?