In cooperation with the Consumer Product Safety Commission, Lexmark Ventures, LLC has voluntarily recalled the SOLEXIO STYLR Model 8081-001. The safety of the SOLEXIO STYLR  consumers remains our top priority.

Hazard:  The cord on the hair stylers can detach if the unit is dropped, posing an electrocution or shock hazard to users.

Remedy:   Refund upon proof of purchase and destruction of device.  

To determine if your SOLEXIO STYLR is on the recall list, we kindly ask that you please:

1. Locate the serial number (SN) on the compliance label, which is visible when the STYLR is unlocked. 13 Alphanumeric serial number required for refund. 

2. Then use the images and instructions below to determine if your STYLR is on the recall list.

If your STYLR is within the recall range, please follow the easy steps below to get a refund.

ATTENTION: If your STYLR is not within the recall range, you are not affected by the recall and do not need to take any action.

CAUTION: MAKE SURE THAT THE STYLR IS UNPLUGGED BEFORE PROCEEDING!

STEP 1

Take a photograph of the STYLR before proceeding. You will need this photo to obtain your refund.

Step 2

Cut the cord approximately 6 to 7 inches away from the base of the STYLR as shown below.

Step 3

Take another photograph of the STYLR after cutting the cord (example photo shown below)

Make sure that the cut cord and serial number (SN) are visible in the photo.

You will need this photo to obtain your refund and the serial number must be readable. 

TO REQUEST A REFUND,  CONTACT 1-866-470-1574 (USA), from 9am to 9pm Eastern Standard Time Monday through Friday, or by email at safety@lexmark.com.

Frequently Asked Questions (FAQ)

What is the reason for the recall?

Solexio has become aware that the electric power cord of the recalled hair stylers (STYLR) may become detached if dropped on a hard surface, posing a risk of electrocution or shock to users.

What should I do?

Consumers should:
- Immediately stop using the recalled hair stylers. Unplug the units from the electrical socket.
- To receive a refund, contact  1-866-470-1574 from 9am to 9pm Eastern Standard Time Monday through Friday, or by email at safety@lexmark.com.
- Consumers must have the product in their possession and will be asked to provide photographs of the destroyed product in order to process their refund.

Have there been any reported injuries?

No.

How long will it take to receive my refund?

Approximately four to six weeks from completion of required customer information.

Why do I have to destroy the hair stylers and not just throw them out?

These products must be destroyed by cutting off the plugs so that we can be certain they will not pose a risk to you or others. We appreciate your cooperation.

How can I tell if my product is recalled?

Please review the label on your product.

The product has “78T0100” for pink models and “78T0300” for gray models printed on the black and gray label.

As shown in the provided photo of the black and gray label, affected pink models list the middle three numbers of the serial number following the code 8081 as between 147-253 and affected gray models list the middle three numbers of the serial number following the code 8081 as between 147-253.

What should I do if I purchased from a distributor?

Contact them for a refund.