Toiling away in every imaginable industry in every corner of the globe, the intelligent, sensor-equipped Lexmark devices that customers ask us to manage are continuously generating the data we need to make our products stronger, better, and more reliable.
It's not magic. It’s based on Lexmark's expertise and experience with artificial intelligence, machine learning and big data analytics.
The key is our ability to capture and interpret millions of data points collected from sensors on Lexmark-managed devices around the world. Taking action to keep our customers’ fleets at peak performance is a big advantage of Lexmark Analytics, but it’s not the only one. Ultimately, the point of listening to our devices out there—and making sense of the data they collect—is to gain insights that drive product improvement in here, helping us make products that work better and last longer . . . extending your investment.
That’s intentional engineering, only from Lexmark.
Whether you make satellites or sell shoes, print is still an integral part of many business processes, and we know your needs are unique. That's why combining our industry expertise with personal understanding is so powerful as we work to turn raw data into well-informed insight.
Led by specialists who are veterans of nearly every industry, Lexmark applies its experience to understand device performance in the context of where it's deployed, how it's used and the business process it supports. And with over 6.5 million Lexmark devices around the world running in places like banking, government, healthcare, insurance, education, manufacturing, and retail, we’ve learnt a few things about the operating conditions, workflows, and specialised needs of your industry.
When one organisation using Lexmark products across thousands of locations reported their devices’ paper trays were breaking, our industry consultants investigated. They discovered that employees in a retail setting were kicking and slamming paper trays shut, sometimes resulting in breaks to the trays’ backstop mechanism. Within two weeks, Lexmark engineers came up with a temporary fix to reinforce the backstop on already-deployed models, developed an upgrade for that model’s paper trays, and made automated tray-kick testing a standard part of future product development.