We know that you have more important things to focus on than print, that’s why we make it one less thing for you to worry about. Intentionally engineered to last longer, our printers work securely and effectively in all industries and environments. They have been intentionally engineered to anticipate and prevent problems before they occur and have been sustainably designed with a wide range of extended warranty options and end of life programmes, enabling you to spend more time with your customers and less time worrying about printers!
Intentionally engineered to last 7+ years!
Designed with durable steel frames and long-life components, our printers are intentionally engineered to last seven years or more. With this robust design, our printers have been built to withstand high usage environments from back office to retail to manufacturing while meeting accessibility standards.
It's not a coincidence that Lexmark devices are as robust as they are. Through terabytes of real-world performance data, unparalleled industry expertise and relentless testing has given Lexmark the product and customer insights that drive research and development, ultimately extending your investment.
Lexmark Intentional Engineering and Sieber Group
Sieber Group, one of the five largest Swiss logistics companies has been with Lexmark for more than 10 years. Intentional engineered products has played a vital role.
Click here and learn what Sieber Group was looking for with Lexmark.
Intentionally engineered to work in all industries and environments!
The proven reliability and durability Lexmark delivers to offices, factories, stores, pharmacies and every imaginable real-world environment takes more than standard engineering. It requires a certain kind of creative imagination to devise torturous tests and a determination to break things.
Comprehensive laboratory testing is a pillar of what we call “Intentional Engineering,” a systematic pursuit of product improvement. Lexmark engineers put every model of our printers and multifunction products through dozens of demanding tests, before, during, and after launch. And we never stop using the data we gather during testing to make products that our customers can count on in their workplace.
If you could join us in the Lexmark testing labs, you’d see how we push our products past their limits around the clock every day, all so we can learn how to make printers and multifunction products that work better and last longer.
We make our testing torture, so owning a Lexmark printer won't be.
Intentionally engineered for predictive service!
More than a million Lexmark devices tell us exactly what they're going through. And we’re listening. That helps us making better products and fix potential problems before the occur!
In every imaginable industry in every corner of the globe, the intelligent, sensor-equipped Lexmark devices that customers ask us to manage are continuously generating the data we need to make our products stronger, better, and more reliable.
Our insight starts with the sheer quantity of data we gather from the intelligent Lexmark printers and multifunctions customers ask us to manage in 200,000 locations around the world.
We continually monitor over 100 data points from alerts and sensors inside each Lexmark device in this global pool, such as how much power it draws, operating temperature, the speed that paper is moving, and how the user interacts.
And Lexmark’s unique analytics engine not only captures, interprets and analyses device data, but uses sophisticated algorithms to detect symptoms of an impending issue.
Predictive analytics can make data-driven forecasts of what a Lexmark device will do next, and automatically generate service requests.
Whether we make a fix through settings changes and firmware updates, or deploying a technician prepared with specific, detailed information based on data collected directly from the device, Lexmark can address potential issues before they create a disruption for your staff.
See how raw data gives us a deeper understanding.
It's not magic. It’s based on Lexmark's expertise and experience with artificial intelligence, machine learning and big data analytics.
Predictive service pairs advanced technologies and sophisticated algorithms and makes us capable of anticipating and preventing disruptions before they occur. Thanks to our IoT-enabled devices, we know when an issue will arise and can contact our customers to resolve the problem, often remotely, before they are aware it even exists. Over 68% of service issues can be resolved remotely by Lexmark’s Technical Support Center.
With toner and other supplies, artificial intelligence (AI) also enables automatic, just-in-time delivery based on actual usage and eliminates the need for stocking up.
This proactive approach results in consistent and cost-saving device support that stands out from the competition.
Intentionally engineered for an extended lifetime!
Extended Limited Warranties. Enhanced peace of mind.
With Lexmark’s extended warranties, you can extend the lifetime of your Lexmark printer and MFP fleet.
Many organisations plan to replace print devices every 3-5 years, as they believe manufacturers build products to this intended lifespan. While we can’t speak for others, Lexmark knows that such devices frequently stay in their working environment past this planned time period and have intentionally engineered devices that operate productively and efficiently for much longer than you might expect.
Leaving devices installed for longer than anticipated drives down your total cost of ownership (TCO), increases your profitability, and also has a positive impact on the environment.
Lexmark performance includes a commitment to excellence.
Lexmark’s passion for superior performance is apparent from the first day you put our products to work and throughout their life cycles. You’ll see it in the quality and workmanship of all our printers and multifunction devices, as well as in the way we support these products with a variety of Base and Extended Limited Warranty options.
Lexmark is dedicated to delivering fast problem resolution, if a device malfunctions, along with personalised support to get it back on the job as quickly as possible.
Our warranty services include a variety of customisable plans, ranging from Base to Extended Limited Warranties to comprehensive support. So you have flexible options for meeting the specific demands of your output environment and for reducing costly device downtime.
Our Warranty Service Plans include product support by telephone, email, online and chat. And if a problem can’t be resolved remotely, a Technical Support Center Agent will initiate steps to address the matter quickly, based on your service plan. This could mean sending you a replacement printer (usually on the next business day), dispatching a certified technician to your location, or other convenient solutions.
After the Base Limited Warranty period, a Lexmark Extended Limited Warranty can provide affordable coverage for up to a total of five years, on many products, to give you continuing peace of mind.
To learn more about extending your warranty click here.
Intentionally engineered to be secure!
Securing an enterprise environment is complex and requires a comprehensive understanding of software, hardware, network architecture, the content travelling on the network, human factors, and each organisation’s security posture and goals. It also requires expert knowledge to translate theoretical security concepts into secure products and services.
Lexmark doesn’t treat security as an afterthought or optional feature, but as an integral design and engineering goal, embedded in all our products and services. In fact, this systematic Secure by Design approach delivers a critical benefit to our customers: the confidence to cost-effectively run their business, knowing their devices and data are protected every step of the way.
Our understanding of network environments and relevant security threats, particularly in relation to printing, gives us the know-how to create unique solutions that secure your data in every possible way - a capability we’ve proven by working and overcoming security challenges in some of the most highly regulated organisations and industries in the world.
Unlike others, we own all our technology, including hardware, firmware and software. This means that Lexmark’s in-house development experts can work with your organisation on specific requirements and react with speed and agility to meet your security output needs.
Watch how you secure your printer fleet with the industry’s most comprehensive device and software portfolio, right out of the box.
Intentionally engineered for the circular economy!
At Lexmark, we design with the environment in mind. It starts with devices that are intentionally engineered to last longer, so fewer raw materials and less energy are needed to produce and distribute devices to the market. We also offer services, solutions and programmes that help reduce the environmental impact of your printing and imaging activities.
Watch how Lexmark provides sustainable solutions throughout the entire product lifecycle—from intentional, sustainable design to efficient use and responsible recycling.
Our goal is to reduce our impact on the environment and help you do the same. Some of the ways Lexmark is making a difference include:
Our innovative use of post-consumer recycled (PCR) materials helps reduce both the consumption of new natural resources and the amount of waste in landfills.
All of Lexmark’s manufacturing sites are certified to rigorous quality, environmental and safety standards recognised worldwide, including ISO 9001, ISO 14001, and OHSAS 1801
Lexmark recovers millions of used cartridges each year that are either reused or recycled via the award-winning Lexmark Cartridge Collection Programme (LCCP).
Lexmark products have been awarded many ecolabels, including German Blue Angel, EPEAT and US Energy Star certifications.
Lexmark cartridge or equipment collection programmes are available in more than 60 countries, representing more than 90% of our global market.