Report Summary
In February 2024, Forrester, a leading global research and advisory firm, was commissioned by Lexmark to explore the advantages and challenges associated with connected products.
The study surveyed US-based manufacturers who either already have connected products or plan to introduce them within the next 12 months. The findings were revealing:
- Implement a connected-products management platform to significantly enhance customer experience, drive revenue and foster innovation.
- Collaborate with a trusted vendor to help differentiate your core offerings while outsourcing wisely
- Choose vendors that provide an end-to-end solution and help in implementing transformation strategies.