In the first half of 2025, Lexmark hit the road to connect with service leaders at two major industry events: Field Service Medical in San Diego and Field Service Palm Springs in California. These weren’t just trade shows — they were opportunities to listen, learn, and share how AI is changing the way service teams work.
Whether you're in healthcare, tech, or any field that relies on service operations, the conversations we had and the solutions we highlighted point to one clear truth: AI is no longer a future concept. It’s here, and it’s already making a difference.
Smarter support for healthcare providers
At Field Service Medical, we met with professionals who manage and maintain critical medical devices. These teams face high stakes — downtime isn’t just inconvenient; it can affect patient care.
Lexmark’s booth focused on how AI-powered predictive maintenance and real-time analytics can help healthcare organizations:
- Reduce equipment downtime
- Stay ahead of compliance requirements
- Make faster, smarter service decisions
We had meaningful conversations with attendees who are ready to move from reactive to proactive service — and who see AI as a key part of that shift.
Bringing big ideas to the desert
A few weeks later, we joined a broader group of service leaders in Palm Springs. This event covered everything from manufacturing to logistics, and the energy was electric.
Lexmark highlighted how our AI-driven tools help teams:
- Create new revenue streams through smarter insights
- Automate diagnostics and dispatching
- Scale service operations without sacrificing quality
We met with attendees who are looking to do more with less — whether that means reducing costs, improving customer satisfaction, or simply making their teams more efficient.
See what the numbers say
We connected with over 350 attendees across both events. From booth visits to live demos and panel discussions, we had hundreds of meaningful interactions that sparked new ideas.
Here’s why it matters to you
If you’re responsible for service operations — whether in healthcare, tech, or beyond — these events made one thing clear: AI is ready to help. It’s all about giving your team the tools to be:
- More proactive
- More efficient
- More customer-focused
Lexmark is here to support that journey. We’re building solutions that fit into your workflow, solve real problems, and help you deliver better service every day.
Want to see how Lexmark’s solutions can work for your team? Let's start the conversation today.