ARTICLE

Turn your data into revenue you can see

What if your service team could do more than just fix problems? That’s exactly what DEXIS set out to do by using connected devices in a smarter way.

October 24, 2025

DEXIS, a global healthcare technology company, was sitting on a goldmine of IoT data. But like many organizations, they weren’t seeing the value. Devices were connected, but insights weren’t flowing. Dashboards existed, but decisions weren’t changing. 

They needed more than blinking lights. They needed business outcomes.

In just 90 days, DEXIS transformed their service operations. By building a secure, scalable IoT platform, they turned raw data into real-time insights that powered smarter decisions and faster fixes. The results were immediate and measurable:

  • 50% reduction in service downtime
  • 6x return on investment
  • New sales opportunities uncovered through proactive insights

Watch their transformation

Why this webinar is worth your time

Be honest, most tech webinars are long on theory and short on proof. This one is different.

It’s a real-world case study of how DEXIS used IoT data to solve real problems, scale efficiently, and generate revenue from their service operations. You’ll hear directly from the leaders who made it happen about what worked, what didn’t, and what they’d do again.


Learn how DEXIS made it happen 

DEXIS connected the dots between data and results. Here’s how they turned everyday service operations into a true competitive edge:

  • Moved beyond dashboards that no one used and started making data-driven decisions
  • Used proactive maintenance to open the door to new revenue opportunities
  • Scaled from pilot to full deployment without the usual growing pains
  • Built a platform that supports AI, analytics, and whatever comes next


Take away a blueprint for transformation

Thinking about your own IoT strategy? See what it takes to move from data to results with lessons you can start using today.

  • Turn blinking lights into actionable insights
  • Collaborate with the right partners to move fast and avoid common pitfalls
  • Use service data to drive revenue and customer satisfaction
  • Build a foundation that’s ready for AI, analytics, and next-gen business strategies 

Meet the experts

  • Isabel Caldwell, DEXIS
  • Alice Bowen, Lexmark
  • John Carroll, Service Council
  • Gerardo Pelayo, Service Council

Ready to turn idle data into service wins? DEXIS did it — and you can too. Watch the Webinar

Scaling from pilot to full deployment required bandwidth and resources. With our engineering team focused on imaging, partnering with Lexmark was key. It wasn’t outsourcing — it was a true collaboration, with internal teams co-developing tailored solutions with Lexmark. Lexmark’s experience and best practices were critical.

Isabel Caldwell
DEXIS