Challenge:
Why IoT? DEXIS, a global medical equipment manufacturer, needed to unlock value from its connected products data quickly and efficiently. They aimed to:
Increase device uptime and revenue for doctors and staff.
Switch to a proactive and efficient service support model.
Capture usage and performance trends.
Device downtime had a direct operational impact, resulting in delayed procedures, diminished patient care, and lost revenue. Clinicians estimated the business cost to be upwards of thousands of dollars per day, highlighting the clear customer benefit of improving uptime.
Solution:
Why now? Lexmark’s Optra IoT platform was picked to turn raw data into insight and operational execution. As a prebuilt, scalable, and proven IoT solution, it could be quickly integrated into DEXIS’ existing systems. The first phase of the project was completed in just 90 days.
Lexmark’s IoT solution stood out because it was developed by a manufacturer for manufacturers, with an architecture that is 70% templated and 30% tailored. This approach allowed for quick and scalable implementation while addressing unique requirements. Using proven AI/ML methodologies fast-tracked data science analysis and the development of predictive rules.
Additionally, existing business process templates and reporting dashboards were easily customized to reflect specific performance data needs, streamlining the process of transforming device data into operational insights.
Result:
By implementing Lexmark Optra IoT Solutions, DEXIS experienced noticeable improvements in device uptime and service support. Within 90 days, DEXIS achieved:
- 6x ROI.
- Up to a 50% reduction in device downtime.
- 30% fewer services dispatched.
- 30% reduction in support call time.
The partnership with Lexmark empowered DEXIS to deliver superior service to their clients, enhancing their ability to support doctors, staff, and patients effectively. With phase one successfully delivering value through improved uptime and predictive analytics, DEXIS is now prepared to expand the solution's application to drive innovation in next-generation product development and create new revenue opportunities.
