Markvision Enterprise Information Sent to Lexmark

At Lexmark, we are committed to delivering the best possible experience for our customers and are always looking for opportunities to improve our award-winning product line.

We rely on customer feedback to make our products the best they can be.  This lets us understand the device’s performance to help us drive future innovations in product design and service.

Sending information to Lexmark is a simple and easy way to provide feedback.  (What do we mean by anonymous information?  Can it be linked to personal data?). However, no information will be sent to Lexmark unless you give Lexmark permission to do so. If you choose to participate, your device will periodically send Lexmark an ANONYMOUS summary of its supplies and page usage information, such as the number of pages and toner levels. This helps Lexmark better understand how customers use our products.

Information is sent to Lexmark over your Internet connection.  You can choose to start or stop sending information at any time.

Sharing Information

How do I share information with Lexmark?

Device Information sent to Lexmark
What type of Supplies and Page Usage (Anonymous) information is sent to Lexmark?
What type of information is not sent to Lexmark?
What do we mean by anonymous information? Can it linked to personal data?
How will Lexmark use the information?
Lexmark Privacy Statement
How will the information be sent to Lexmark?
Will sending information to Lexmark change how my device works?

Security Considerations
How secure is the information transmission to Lexmark?
How secure is the information storage at Lexmark?
Will sending information to Lexmark affect my network security?

Network Considerations
How often will information be sent to Lexmark?
Will sending the information to Lexmark affect my network bandwidth?

Sharing information 1

How do I share information with Lexmark?

You can choose to share your fleet devices’ information at any time.  Information will only be sent to Lexmark when you have given Lexmark permission to do so.  

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Device Information sent to Lexmark

What type of Supplies and Page Usage (Anonymous) information is sent to Lexmark?

This option provides an ANONYMOUS summary of supplies and usage information.  Some typical examples are:

  • Device identification —The device model, serial number, part number, MAC address, and the device IP address 
  • Device supplies information—Toner cartridge serial numbers, part number, toner levels, capacity, status, and other supplies-related information
  • Device events — Toner cartridge replacements, clearing of paper jams, refilling paper trays, etc.
  • Device page counts—Number of total  printed pages, number of multiple pages printed per side (N-Up), number of scans and faxes sent and received, and number of pages for different types of media
  • Device job counts—Number of jobs and number of pages per job
  • Device power mode time —Length of time the device has been powered on /off, idle, active, etc. 

The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark

What type of information is not sent to Lexmark?

The Supplies and Page Usage (Anonymous) and Device Performance (Anonymous) information will not include any personal data.

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What do we mean by anonymous information? Can it be linked to personal data?

The supplies and page usage, device performance, and device interaction information sent to Lexmark are ANONYMOUS and will not include personal data.

Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. This business information can help Lexmark to provide additional or improved customer service and support. Some examples of other business information that Lexmark may combine with your ANONYMOUS information may include any of the following information: your business name, industry sector of your business, and service information about your device (warranty, prior service history, etc.)

This business information may also include certain personal data you have shared (or may share in the future) with Lexmark in the ordinary course of business. Such personal data may include but are not limited to individual’s names, telephone numbers, addresses, e-mail contact information and the like.

The business information will not include personal data such as individual’s birth dates, social security numbers, driver’s license numbers, passport information, or financial account information.

The actual content of your prints, scans, or faxes is not included in the Device Information sent to Lexmark

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How will Lexmark use the information?

Lexmark uses your information to understand how your Lexmark device is being used. This lets us understand the device’s performance to help us drive future innovations in product design, reliability, ease of use, and service.

Lexmark may combine the ANONYMOUS information with other business information you agree to provide or have already provided to Lexmark. (What do we mean by anonymous?) This information can help Lexmark to provide additional or improved customer service and support which may include enhancements in diagnostics and error detection.

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Lexmark Privacy Statement

Lexmark is committed to appropriately protecting and managing any information you share with us.

All information will be handled in compliance with the Lexmark Privacy Statement found at www.lexmark.com/privacy

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How will the information be sent to Lexmark?

If you have agreed to share your information, an ANONYMOUS summary of your device’s supplies and page usage, device performance, and user interactions will be periodically sent to Lexmark over your Internet connection. (What do we mean by anonymous?)

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Will sending information to Lexmark change how my devices work?

Device user settings and performance will not be changed.

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Security considerations

How secure is the information transmission to Lexmark?

Information is securely sent to Lexmark using HTTPS encrypted communication.

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How secure is the information storage at Lexmark?

Lexmark encrypts all information in storage. Additionally, all information storage devices are inside a network with a hardened firewall. This protects against any unauthorized access to the information.

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Will sending information to Lexmark affect my network security?

Lexmark follows strict security practices to minimize threats to the network:

  • Information is encrypted when it is being sent to Lexmark.
  • Only HTTPS will be used to send information to Lexmark.

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Network considerations

How often will information be sent to Lexmark?

Information is sent to Lexmark weekly.

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Will sending information to Lexmark affect my network bandwidth?

The typical size of information sent to Lexmark for each device is roughly 2.5K. Multiply this by the number of reporting devices in your fleet to determine total network impact.

 

 

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