Ordering Information

What is my order status?

You can access your order information anytime you want. First, let’s find the order you are interested in.

Important Note: You might have noticed that we’ve completely updated and streamlined our site to better serve our customers. Accordingly, we need to look in different spots to find your order, depending on when you placed the order. If you purchased online at lexmarkshop.ca prior to May 7, 2011, please call Lexmark.

What payment methods do you accept?

We accept Visa, MasterCard, and American Express. Best yet, you can use your card with confidence, thanks to our secure server, which encrypts all submitted information. We currently do not accept international credit cards.

When will my credit card be charged?

Lexmark is all about top-quality tools to make you more productive and save you money. So for any physical product you order (as opposed to downloads, warranties, etc.), we will not bill your card until your order is actually shipped. This includes backordered or preordered items, as well as items shipped separately—we will bill your card only when each item is shipped.

How will the charge appear on my credit card?

The charge will appear on your credit card as: Lexmark.

How can I get a copy of my invoice?

To view and print your invoice, let’s first find the applicable order. View order history in My Account page and click "My Orders"

Can I order without a credit card?

We only accept credit cards at this time.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a different shipping address?

If you are ordering a physical product (as opposed to downloads, warranties, etc.), a shipping information page will be included during checkout. This is where you can enter a separate shipping address and also choose your shipping method.

Should I add spaces or dashes when entering my credit card number?

No. Your card number should be entered in as a continuous string of numbers.

My credit card wasn’t accepted—what’s going on?

There are several potential reasons for a failed credit card transaction. Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

If you do have problems, you can contact Customer Service for assistance. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.