Looking for your order status or having issues with ordering? Browse the answers below or contact our support representatives.
We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:
Information about your order is available instantly on lexmark.co.uk. From our home page, choose “Order Status” and then enter you order number and email address when prompted.
We’ve completely updated and streamlined our site to better serve our UK customers. Accordingly, if you made a purchase online at Lexmark.co.uk or Lexmarkonline.co.uk prior to September 29 2011, please call 0800 634 2070. For order enquiries after this date, please call: 0808 234 0196
We currently accept Visa and MasterCard. Other payment options may be introduced in the near future.
All transactions at Lexmark.co.uk are conducted via a secure payment gateway which encrypts all submitted information.
Lexmark strives to provide quality goods and services that help you become more productive and save you money. For any physical product you order (as opposed to downloads, warranties, etc.), we will not charge your payment card until your order is actually shipped.
The charge will appear on your credit card as: Lexmark.
Yes. However, for VAT registered customers, we are able to reprint your customer invoice to include a VAT number. To do so, we request proof of VAT registration which must be faxed, together with your order and contact details. Please dial: 0808 234 0196 to request this service.
To view and print your invoice, please view your order history in My Account page and click "My Orders"
We only accept credit cards at this time.
For credit card verification purposes, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.
If you are ordering a physical product (as opposed to downloads, warranties, etc.), a delivery information page will be included during checkout. This is where you can enter a separate delivery address and also choose your shipment method.
No. Your card number should be entered in as a continuous string of digits.
There are several potential reasons for a failed credit card transaction. Your card may have expired or reached its limit. Alternatively, there may have been processing problems with the issuing bank, or credit card company.
If you do encounter a problem, please contact Customer Service for assistance; providing them any error message numbers you may have received, as well as the order number from the shopping cart.
Lexmark Customer Service
0808 234 0196
If you have created a free Lexmark.co.uk account, you can always find all your orders by signing in and clicking My Account on any Lexmark.co.uk page.
We can also help you find an order right here. Just enter the information below.
View order history by logging into My Account page and click "My Orders"
Lexmark is committed to making your experience with our products as rewarding and productive as possible. Here are your options for helpful, customer-oriented technical support:
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