Ordering Information

Looking for your order status or having issues with ordering? Browse the answers below or contact our support representatives.

Pre-Sales Questions

How can I get help with my buying decision or get questions answered in person?

We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:

  • Operating system Compatibility
  • Product questions before purchase
  • Accessory / Supplies / Product Compatibility
  • Warranty and Pricing Information
Call 0808 234 0196

Order Information

What is my order status?

Information about your order is available instantly on lexmark.co.uk. From our home page, choose “Order Status” and then enter you order number and email address when prompted. 

Important Note:

We’ve completely updated and streamlined our site to better serve our UK customers. Accordingly, if you made a purchase online at Lexmark.co.uk or Lexmarkonline.co.uk prior to September 29 2011, please call 0800 634 2070. For order enquiries after this date, please call: 0808 234 0196

What payment methods do you accept?

We currently accept Visa and MasterCard. Other payment options may be introduced in the near future. 
All transactions at Lexmark.co.uk are conducted via a secure payment gateway which encrypts all submitted information.

When will my credit card be charged?

Lexmark strives to provide quality goods and services that help you become more productive and save you money. For any physical product you order (as opposed to downloads, warranties, etc.), we will not charge your payment card until your order is actually shipped.

How will the charge appear on my credit card?

The charge will appear on your credit card as: Lexmark.

Do I have to pay VAT?

Yes. However, for VAT registered customers, we are able to reprint your customer invoice to include a VAT number. To do so, we request proof of VAT registration which must be faxed, together with your order and contact details. Please dial: 0808 234 0196 to request this service.

How can I get a copy of my invoice?

To view and print your invoice, please view your order history in My Account page and click "My Orders"

Can I order without a credit card?

We only accept credit cards at this time.

What address should I enter in the payment information screen?

For credit card verification purposes, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

How do I enter a different delivery address?

If you are ordering a physical product (as opposed to downloads, warranties, etc.), a delivery information page will be included during checkout. This is where you can enter a separate delivery address and also choose your shipment method.

Should I add spaces or dashes when entering my credit card number?

No. Your card number should be entered in as a continuous string of digits.

My credit card wasn’t accepted—what’s going on?

There are several potential reasons for a failed credit card transaction. Your card may have expired or reached its limit. Alternatively, there may have been processing problems with the issuing bank, or credit card company.

If you do encounter a problem, please contact Customer Service for assistance; providing them any error message numbers you may have received, as well as the order number from the shopping cart.

Lexmark Customer Service
0808 234 0196
Mon-Fri 8am-5pm

Order Information

How can I quickly find my order on Lexmark.co.uk?

If you have created a free Lexmark.co.uk account, you can always find all your orders by signing in and clicking My Account on any Lexmark.co.uk page.

We can also help you find an order right here. Just enter the information below.

View order history by logging into My Account page and click "My Orders"

Technical Support

Where can I get technical support for my product?

Lexmark is committed to making your experience with our products as rewarding and productive as possible. Here are your options for helpful, customer-oriented technical support:

What’s the deal with "cookies" and why does Lexmark want me to accept them?

Cookies are a way for Lexmark.com to recognise you and facilitate your shopping and service experience so that you have fewer forms to fill out and in general have a more efficient visit. In other words, we rely on them to help serve you better.

Because cookies read information on your hard drive, you might think they contain personal information. But actually, all a cookie contains is a unique identifier so that our system can recognise you and your browser. And for an even further level of security, our commerce system encrypts all cookies so that they cannot be read by any other web page.

How do I set up my browser to accept cookies?

If you're using Internet Explorer 6+, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Privacy tab. The default browser setting is medium, which allows you to accept cookies. To change this setting, move the slider to determine which setting you prefer. If your setting has been set to Custom, click the Advanced button and choose Accept Cookies.

If you're using Internet Explorer 5.x, go to the Tools menu and select Internet Options. Within the Internet Options window, select the Security tab. Select Internet, then Custom Level. Scroll down to Cookies and choose Enable.

If you're using Netscape 7+, go to the Edit menu and select Preferences. Double-click the Privacy & Security category, select Cookies. Set your Cookies preferences.