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Job Title:

D365 Business Analyst

Business Area:

Information Technology


All Cities Virtual, USA

Job ID:


D365 Business Analyst

This position is for a Business Analyst to support the D365 implementation for Customer Service, Field Service and Project Services business functions. The role will be business facing to achieve the following:

  • Gather requirements from business stakeholders focused on their strategic priorities
  • Manage the solution delivery via an agile development process within IT (development, application services, quality assurance, PMO, infrastructure, offshore test/development teams).    


  • Manage the customer relationships and expectations with proper communication to keep other up to date
  • Define and document system requirements utilizing process flows, uses cases and other methods
  • Document the functional design of the business requirements
  • Promote Configuration of D365 versus Custom
  • Follows process and project methodology, ensuring proper implementation and adoption
  • Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints with peers and others
  • Drive the resolution of issues; and holding self and team accountable for results
  • Advocates continuous improvement including identification of opportunities, adoption of best practices and standards
  • Create proposed solutions and ensure they meet internal standards
  • Assist with partner with the business leaders for change management, training, and communication to the user community in order to effectively use tools and systems
  • Assist with partnering with business leaders to build IT roadmaps that align to business strategies and goals
  • Summarize and communicate findings at an executive level



  • 5 plus years related work experience
  • At least 3 years experience with design and configuration of MS Dynamics 365
  • Broad knowledge of computer systems and web based services
  • Hands-on experience gathering and writing requirements for business applications is required
  • Deep systems implementation, project management and technical IT or systems integration experience
  • Prior experience in business analysis for functional business services
  • Ability to organize information, manage tasks and projects to support business needs
  • Experience with in-house developed and delivered applications
  • Demonstrated ability to interface effectively with intermediate levels of management
  • Ability to flexibly accept dynamically changing priorities



  • Bachelor’s degree or equivalent required
  • Industry Standard Technical Certifications desired:  MS Dynamics and others showing depth of technical skill…
  • Information Architecture, Management Information Systems, Project Management Professional


Knowledge, skills & abilities:

  • Ability to organize, prioritize work, meet deadlines, and work independently
  • Ability to handle multiple projects and activities in a timely, organized manner
  • Requires technical and management skills appropriate to the position
  • Requires strong oral and written communication skills
  • Must be a creative problem solver, flexible, proactive, and work in a fast paced, ever changing environment
  • Ability to facilitate meetings and action plans
  • Must be a strong team player

*It is preferred this position sit in Lexington, KY, but will consider remote for a strong candidate.

* Relocation assistance will not be offered for this position.