Job Title:

Field Service Technician (Los Angeles, CA)

Business Area:

Product & Client Support

Location:

Multiple Cities, CA USA

Job ID:

142231

Field Service Technician (Los Angeles, CA)

This position is for an onsite customer dedicated position in the Downtown Los Angeles area.  Responsible for the overall remedial and scheduled service.  Provides quality service execution performance to meet or exceed Customer commitments resulting in high levels of Customer Satisfaction.

 

RESPONSIBILITIES:
  • Respond to dispatched service calls in assigned territory within Customer SLA commitments
  • Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications
  • Effectively schedule calls to manage SLA requirements across assigned activities
  • Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure
  • Assist customer with any reported issues or questions on Lexmark product(s) or offerings
  • Train Customer on appropriate usage of Lexmark product & features
  • Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.
  • Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, part returns and tracking
  • Manage local part inventory, and ensure accurate tracking of inventory levels and transactions.
  • Maintain Company vehicle in accordance with Fleet Safety Policy requirements
  • Present a positive image through proper attire, communication skills and personal grooming.

 

ADDITIONAL RESPONSIBILITIES:

Assumes other special activities, responsibilities, and special projects from time to time as directed.

 

EXPERIENCE AND SKILLS:

  • 3-5 years in field service or customer break/fix support
  • Strong electro-mechanical aptitude
  • Experience in servicing printers, hard copy devices, or imaging products an asset
  • Excellent driving record
  • Valid  California State driver’s license
  • Reliable transportation required
  • Sound administrative skills
  • Ability to properly lift 60 pounds or less frequently
  • Microsoft apps experience
  • ***Position may require COVID-19 vaccination or other screenings mandated by the customer.

 

PERSONAL CHARACTERISTICS:

  • Excellent communication skills, written and verbal.
  • Customer service orientation
  • Positive attitude
  • Ability to learn quickly

 

EDUCATION:

High school diploma or GED

Associates degree or technical college an asset

***Position may require COVID-19 vaccination or other screens mandated by the customer.