Electrical Engineer - Customer Success Engineering

The Customer Success Engineering team is seeking an Electrical Engineer to help them in their mission to support currently released products in the production and customer environments.

An ideal candidate is motivated by investigating production and customer issues with speed and is not discouraged by the information gap that can exist when trying to get details on an issue from China or a customer site.

In this role you will:

learn how to effectively make decisions with speed that will impact Lexmark's current production
work with the Technical Support Center (TSC) to resolve unique and complicated engineering challenges related to a customer’s specific use case and/or environment
interface with supplies, module, and technology teams
analyze field and factory data to drive improvements to Lexmark products
expand your awareness of Lexmark's business including sales / production volumes, costs, service, and supply chain
strengthen your engineering design skills by working creatively within the existing parameters of a released product
gain knowledge of the performance of a wide range of products and designs in manufacturing and the field
work with the product development teams to improve future products

This role requires the following:

Bachelor’s Degree in Electrical Engineering
Understanding of electronic systems, electrical component materials, and the electrical manufacturing process
Ability to read and understand electrical schematic drawings and specification / data sheets
Ability to use basic electronic analysis tools including a digital multimeter (DMM) and oscilloscope
Excellent documentation and organization skills
Strong project management and teamwork skills
Effective oral and written communication skills
Enovia experience is a plus

Travel may be required for this role.

Domestic travel is limited to periodic field support of critical issues at key customers. Approximately 1-2 trips per year of 2-4 days.

International travel to China and/or Juarez to support FST/SOP of new product and major manufacturing changes. Possibility of 1-2 trips per year of 5-14 days.

Apply Now