Lexmark is committed to developing products, solutions and services that optimize the productivity of our customers with varying levels of abilities.

Operating multifunction products (MFPs) with a physical, sensory or cognitive challenge can be frustrating and unproductive – yet millions of workers face this situation every day. To succeed, users require more than a company’s commitment to accessibility; they need flexible solutions that adapt to a user’s unique needs and capabilities. Lexmark can help. We understand the specific needs of people with varying levels of abilities. The Lexmark Accessibility Council seeks input from customers with disabilities to better understand their unique requirements. We visit our customers to discuss how our printing and software solutions can increase productivity in the workplace. We also meet with them to see how they currently use Lexmark solutions and to hear their ideas and suggestions for future solutions applications. The Lexmark Accessibility Council has also established external relationships with accessible design experts and accessibility analysts, such as the American Foundation for the Blind (AFB), the American Printing House for the Blind (APH), and Bluegrass Council of the Blind (BCB). We draw on their insights to improve the design of future products and solutions. The result is innovative accommodations that make it easier to use our systems and address a variety of accessibility regulations and guidelines, including Section 508 and EN 301549. By empowering employees with the tools they need to get the job done, you’ll benefit from higher retention rates, lower turnover costs and increased productivity

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Innovative solutions for users with impairments

Lexmark Voice Guidance

Individuals with varying levels of abilities can interact with many Lexmark smart MFPs and printers in a convenient and effective way using the Lexmark Voice Guidance. With this feature, users can hear voice guidance prompts through the smart MFP or printer’s built-in speakers or a user-provided headset. When activated, Voice Guidance gives select Lexmark smart MFPs and e-Task printers additional functionality specified in the US Section 508 Refresh and European standard EN 301549.

Lexmark Accessibility Solution

With Lexmark’s innovative software, devices with touch screens are no longer limiting to users with impairments. The optional Lexmark Accessibility Solution is our web-based software that allows users to initiate copy, fax, email and scan jobs directly from their computer, tablet or mobile device as an alternative to the MFP touch screen. Lexmark Accessibility Solution is designed to work with a wide range of assistive technology, including screen magnifiers and screen readers, allowing customers with varying levels of abilities to work independently. At the MFP, the user only needs to interact with the tactilely discernible numerical keypad to complete the task at hand.

Lexmark Accessibility Speech Solution

The optional Lexmark Accessibility Speech Solution complements the Lexmark Accessibility Solution by providing audio feedback messages played over the printer’s speaker to easily communicate status to the user. Read the Accessibility Solution and Accessibility Speech brochure to learn more. With Lexmark Accessibility Solutions and Accessibility Speech Solution:

  • Users achieve increased productivity when using the MFP
  • Users can resolve many output issues on their own
  • Administrators can choose from three sets of audio messages to tailor the MFP to the customer environment 
  • Administrators can record and load alternative voice files in any language or dialect

Lexmark hardware features

Lexmark believes that improving product usability for those with varying levels of abilities creates a better user experience for all our customers. Accessibility is a key objective in every phase of the development process, and Lexmark has defined processes and methodologies to ensure our products and solutions are accessible. Your input has helped identify product design changes, as well as standard product features, that work together to enhance accessibility for every customer. These capabilities are included in many Lexmark products:


Adjustable display

Users can tilt the display to optimize the viewing angle.


Headphone jack and volume controls

Workers can listen privately to voice prompts using the headphone jack.


Lexmark Embedded Solutions Framework (eSF) application platform

A variety of solutions are supported by voice guidance, including Scan Center, Secure Held Jobs and Forms and Favorites.


Paper tray adjustments

Users can adjust paper size in the automatic document feeder and paper trays with a fingertip.


Tactilely discernible numeric keypad with on-device guidance

Raised and outlined buttons with tactile imprints help orient visually impaired users, while large, highcontrast icons, focus cursor and voice prompts guide users to perform common tasks using swipe navigation.



Users with limited vision can magnify the user interface display by 200%.


Accessible height and reach

Applying universal design principles helps accommodate the height, reach and force needs of users.


Lexmark Accessibility Solution

Users can create job tickets with their computer or smartphone while using assistive technology, such as the JAWS® screen reader. When they enter a shortcut on the printer’s accessible numeric keypad, their job is released.

Accessibility features for multifunction products

Standard on device
*Optional: Feature available as a separate option

Accessibility features for single function products

Standard on device
*Optional: Feature available as a separate option

AFB Logo

News Release

American Foundation for the Blind awards Lexmark a 2011 Accessibility Award.

508 logo

Accessibility and Section 508

Optimizing productivity for everyone.

AFB AW logo

AFB.org AccessWorld

Darren Burton reviews the Lexmark Accessibility Solution.