Whether you make satellites or sell shoes, print is still an integral part of many business processes, and we know your needs are unique. That's why combining our industry expertise with personal understanding is so powerful as we work to turn raw data into well-informed insight.
Led by specialists who are veterans of nearly every industry, Lexmark applies its experience to understand device performance in the context of where it's deployed, how it's used and the business process it supports. And with over 6.5 million Lexmark devices around the world running in places like banking, government, healthcare, insurance, education, manufacturing, and retail, we’ve learned a few things about the operating conditions, workflows, and specialized needs of your industry.
The key is exceptional customer engagement, the kind you can only get from talking to real people…or more accurately, listening! And nobody listens like Lexmark.
Lexmark listens
By combining our real-world big data analytics with decades of first-hand experience in nearly every industry, Lexmark creates products and services that directly address your processes, use cases, trends, challenges and opportunities.
Better access design for safer real-world performance
A national retailer with almost 10,000 locations tested pre-production Lexmark printers and appreciated a new front-door design that enables easy access for cartridge replacement, imaging unit service, or paper path misfeeds. However, they pointed out that their devices would be placed below retail counters and the access door might present a tripping hazard in that location, or simply break when someone ran into one while open. Within five days, Lexmark engineers increased the model’s door-opening angle and gave the hinge a break-away feature that allows for easy reattachment in the unlikely event it gets knocked off. The modifications were fully implemented by the time the printer went into production.
Bright ideas for consistent print quality
“Why does our printed output sometimes have black bands across the page?” one user of Lexmark products asked their industry consultant. After doing a thorough site investigation, a Lexmark product engineer discovered the issue was related to the device’s placement near a large window where direct sunlight streamed in at certain times every day. Bright light was entering the device through a vent at an angle that allowed the photo-sensitive imaging drum to be exposed only at certain times, causing the sporadic banding. Lexmark engineers provided light-stop blocking behind the vents to solve the problem for affected machines and have since made bright-light testing a standard part of all product development.
