Our insight starts with the sheer quantity of data we gather from the intelligent Lexmark printers and multifunctions customers ask us to manage in 200,000 locations around the world.
We continually monitor over 100 data points from alerts and sensors inside each Lexmark device in this global pool, such as how much power it draws, operating temperature, the speed that paper is moving, and how the user interacts.
And Lexmark’s unique analytics engine not only captures, interprets and analyzes device data, but uses sophisticated algorithms to detect symptoms of an impending issue.
Predictive analytics can make data-driven forecasts of what a Lexmark device will do next, and automatically generate service requests.
Whether we make a fix through settings changes and firmware updates, or deploying a technician prepared with specific, detailed information based on data collected directly from the device, Lexmark can address potential issues before they create a disruption for your staff.
