For the third consecutive year, Lexmark has earned the #1 Healthcare Client Experience ranking for print, document management and enterprise imaging software and services from Black Book Market Research LLC. The award is based on the collected feedback of 1,360 healthcare and medical users from 488 hospitals and physician group practices in the annual crowdsourced poll of client experience.
Black Book Market Research measures customer satisfaction across 18 patient-access vendor key performance indicators. Lexmark outscored all other enterprise print and imaging vendor competitors in 10 of the categories, as well as the functional polling subsets of improved print management services, patient access support, and customer technical support.
“The increasing impact of diminishing reimbursements, patient privacy and data security risks, along with regulatory compliance is driving the significant market adoption of innovative print and imaging solutions and technologies,” said Doug Brown, president of Black Book Research.
“We are proud to have once again achieved the top ranking in our category from Black Book Market Research, particularly because the award is based on direct feedback from healthcare users,” said Seth Johnson, Lexmark Healthcare industry consultant. “This award validates that Lexmark is making a real difference for our healthcare customers.”
More information about Lexmark solutions for healthcare is available here. For details the survey methodology, visit Black Book Market Research.