Looking for your order status or having issues with ordering? Browse the answers below or contact our support representatives.
We understand you might have questions or need more information. Contact Lexmark’s Presales team at 1-800-LEXMARK Option 2 for assistance with any of the following:
Information about your order is available on lexmark.com. From the home page, choose “Order Status” and then enter your order number and email address when prompted.
Visa, MasterCard, Discover, and American Express. We currently do not accept international credit cards.
We will not bill your card until your order is shipped. This includes backordered or preordered items, as well as items shipped separately—we will bill your card only when each item is shipped.
The charge will appear as CDW Direct LLC. Please refer to CDW terms and conditions for more information.
This depends on your order, where you are ordering from, and where you are shipping to. We take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.
We will credit sales tax for tax exempt entities. Please email your receipt or order number and a copy of your tax-exemption form with the following information completed:
Please also include an address matching your order's billing or shipping address. Email your certificate to firstname.lastname@example.org.
To view and print your invoice, please view your order history in My Account page and click on "My Orders".
We only accept credit cards for payment.
For credit card verification, you must enter the address exactly as it appears on your credit card statement.
You may add a different shipping address during checkout.
Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank’s end, may have encountered a machine error.
If you do have problems, you can contact Customer Service for assistance. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.
Mon-Fri 8am-8pm ET
If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.
We can also help you find an order here . Just enter the required information.
You can also view order history by logging into My Account page and click "My Orders"
What’s the deal with “cookies” and why does Lexmark want me to accept them?
Cookies are a way for Lexmark.com to recognize you and facilitate your shopping and service experience so that you have fewer forms to fill out and in general have a more efficient visit. In other words, we rely on them to help serve you better.