Order/Payment Information | Lexmark United States

Order/Payment Information

Looking for your order status? Experiencing issues with online ordering? Browse the answers below or contact support.

Pre-Sales Questions

How can I get help with my buying decision?

We understand that buying a printer is a big decision, and you might have questions or need more information. Contact Lexmark's Presales team at
1-800-LEXMARK (539-6275) Option 2 for assistance with any of the following:

  • Operating system compatibility
  • Product questions before purchase
  • Accessories / supplies / product compatibility
  • Warranty and pricing information

Order/Payment Information

What is my order status?

Information about your order is available on Lexmark.com. To track your order, select “Order Status" from the home page. Then, enter your order number and email address when prompted.

What payment methods do you accept?

Visa, MasterCard, Discover and American Express. We currently do not accept international credit cards. All transactions on Lexmark.com are secure and encrypted.

When will my credit card be charged?

We will not bill your card until your order is shipped. This includes backordered or preordered items, as well as items shipped separately – we will bill your card only when each item is shipped.

How will the charge appear on my credit card?

The charge will appear on your credit card as: Lexmark.

Do I have to pay sales tax?

This depends on your order, where you are ordering from, and where you are shipping to. We take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.

What is the process if I am sales tax exempt?

We will credit sales tax for tax-exempt entities. Please email your receipt or order number and a copy of your tax-exemption form. Please also include an address matching your order's billing or shipping address. Email your certificate to ecomsupportna@lexmark.com.

How can I get a copy of my invoice?

To view and print your invoice, click "Orders" from the My Account page to access your order history.

Can I order without a credit card?

We only accept credit cards for payment.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

How do I enter a different shipping address?

You may add a different shipping address during checkout.

Why was my credit card declined?

Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank's end, may have encountered a machine error.

If you do encounter a problem, please contact your credit card provider's Customer Service for more details.

If the error persists, contact Lexmark customer service for assistance. Please give them any error message numbers you may have received and the order number from the shopping cart.

Customer Service

1-800-LEXMARK (539-6275) Option 2
Email: ecomsupportna@lexmark.com
MON-FRI: 8.00 a.m. to 9.00 p.m. EST

How can I quickly find my order on Lexmark.com?

If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.

We can also help you find an order here . Just enter the required information.

You can also view order history by logging into the My Account page and clicking "Orders".

Technical Support

Where can I get technical support for my product?

What are "cookies", and why does Lexmark want me to accept them?

Cookies are a way for Lexmark.com to recognize you and ease your shopping and service experience so that you can have a more efficient visit. In other words, we rely on them to help serve you better.

Because cookies read the information on your hard drive, you might think they hold personal information. A cookie has a unique identifier so that our system can recognize you and your browser. And for an even further level of security, our commerce system encrypts all cookies so that no other web page can read them.

Help Yourself

Still Need Help?
1-800-LEXMARK (539-6275) Option 2
Email: ecomsupportna@lexmark.com
MON-FRI: 8.00 a.m. to 9.00 p.m. EST