Ordering Information

Looking for your order status or having issues with ordering? Browse the answers below or contact our support representatives.

Pre-Sales Questions

How can I get help with my buying decision?

We understand you might have questions or need more information. Contact Lexmark’s Presales team at 1-800-LEXMARK Option 2 for assistance with any of the following:

  • Operating system compatibility
  • Product questions before purchase
  • Accessories / supplies / product compatibility
  • Warranty and pricing information

Order Information

What is my order status?

Information about your order is available on lexmark.com. From the home page, choose “Order Status” and then enter your order number and email address when prompted.

What payment methods do you accept?

Visa, MasterCard, Discover, and American Express. We currently do not accept international credit cards.

When will my credit card be charged?

We will not bill your card until your order is shipped. This includes backordered or preordered items, as well as items shipped separately—we will bill your card only when each item is shipped.

How will the charge appear on my credit card?

The charge will appear as CDW Direct LLC. Please refer to CDW terms and conditions for more information.

Do I have to pay sales tax?

This depends on your order, where you are ordering from, and where you are shipping to. We take care of it for you during checkout—immediately after you have entered your billing and/or shipping address, we will calculate any applicable sales tax and add it to your total for you to review.

What is the process if I am sales tax exempt?

We will credit sales tax for tax exempt entities. Please email your receipt or order number and a copy of your tax-exemption form with the following information completed:

  • Seller/Vendor: “CDW” or “CDW Direct” 
  • Description of Purchase: “technology related items and services.”  
  • CDW address: 200 N. Milwaukee Ave. Vernon Hills, IL 60061

Please also include an address matching your order's billing or shipping address. Email your certificate to myaccount@lexmark.com.

How can I get a copy of my invoice?

To view and print your invoice, please view your order history in My Account page and click on "My Orders".

Can I order without a credit card?

We only accept credit cards for payment.

What address should I enter in the billing information screen?

For credit card verification, you must enter the address exactly as it appears on your credit card statement.

How do I enter a different shipping address?

You may add a different shipping address during checkout.

Why was my credit card declined?

Your card may have expired or reached its limit. Or a credit card computer, either on our end or your bank’s end, may have encountered a machine error.
If you do have problems, you can contact Customer Service for assistance. Please provide them any error message numbers you may have received, as well as the order number from the shopping cart.

Customer Service

1-800-LEXMARK (539-6275)
Mon-Fri 8am-8pm ET

Order Information

How can I quickly find my order on Lexmark.com?

If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.

We can also help you find an order here . Just enter the required information.

You can also view order history by logging into My Account page and click "My Orders"

Technical Support

Where can I get technical support for my product?

What’s the deal with “cookies” and why does Lexmark want me to accept them?

Cookies are a way for Lexmark.com to recognize you and facilitate your shopping and service experience so that you have fewer forms to fill out and in general have a more efficient visit. In other words, we rely on them to help serve you better.

Because cookies read information on your hard drive, you might think they contain personal information. All a cookie contains is a unique identifier so that our system can recognize you and your browser. And for an even further level of security, our commerce system encrypts all cookies so that they cannot be read by any other web page.

Help Yourself

Still Need Help?

Call 1-800-LEXMARK (539-6275)
Mon-Fri 8am-8pm EST
Sat and Sun: Closed