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Returns Policy

Want to know more about return and refund policy? Browse the answers below or contact our support representatives.

Returns and Cancellations

What is your refund policy?

At Lexmark, we want your shopping experience to be as rewarding and productive as possible, and we recognize that not all purchases work out for one reason or another. To that end we are happy to offer a 30-day money-back guarantee on all our products that are returned in the original packaging that have a valid Returned Merchandise Authorization (RMA).

Products returned to Lexmark outside the 30-day window will not be eligible for credit. Lexmark shall have the right to recycle and/or otherwise dispose of unauthorized returns.

Please contact Customer Service to start the refund process or follow the instructions on your packing slip / invoice.

What is your returns policy?

Returns can be frustrating, that’s why we try to make the returns process as simple as possible.

Please follow these steps to make your return process hassle free:

  • Contact Customer Service to obtain a Returned Merchandise Authorization (RMA). You will need to provide order number, date of purchase, and reason for return.
  • When they give you the RMA, Customer Service will also give you easy instructions for filling out the packing slip return form and for shipping the return.

Please keep in mind:

  • All returns must have an RMA.
  • All returns must be sent in original packaging.
  • We are not able to give product exchanges
  • We only accept returns for product purchased on

Can I cancel my order?

After an order is placed, it is sent immediately to our fulfilment warehouse for shipment and cannot be cancelled. However, once you receive your order, you may certainly return items as needed. After all, we want you to be happy with your purchase and return again and again.

How do I request a refund?

To obtain a refund for physical product(s) purchased online (that is, anything not a download, warranty, etc.), This information is located on the back side of the packing slip you received with your order. You may also contact a Customer Service agent for help. Software downloads are not accepted for returns.

When will my credit appear on my credit card?

Once the return is received, please allow 1 to 2 billing cycles for the credit to appear on your account. Credit will be issued via the credit card used for your original purchase only.

Help Yourself

Still Need Help?

Call 1-800-LEXMARK (539-6275)
Mon-Fri 8am-12am EST
Sat and Sun: Closed