This site uses cookies for various purposes including enhancing your experience, analytics, and ads. By continuing to browse this site or by clicking "Accept and close", you agree to our use of cookies. For more information, read our Cookies page.

Shipping Information

Looking for shipping information of the products you purchased? Browse the answers below or contact our support representatives.

Shipping Information

Looking for shipping information for the products you purchased? Browse the answers below or contact our support representatives.

Has my order shipped and is there a tracking number?

Lexmark.com gives you the power to track your order anytime. All we need to do is find the applicable order. View order history by logging into your My Account page and then click on"My Orders". When your order appears, to review your estimated delivery date, just click on the tracking number.

Do you deliver to my country?

We ship inside the United States and its territories, Guam and the Virgin Islands. We currently do NOT ship to Puerto Rico or outside of the United States.

When will my backordered items ship?

We make every effort to run an efficient warehouse and stock most of our items are ready to ship within days. However, occasionally an item will be backordered. The average backordered item ships in 1–2 weeks. You will receive email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has shipped.

Can I change my shipping address after I’ve placed my order?

Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your order is not successfully delivered, it will be returned to the warehouse and Lexmark will credit your account.

Can I change my shipment method after I’ve placed my order?

Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.

Do you ship to PO boxes or APO/FPO addresses?

Due to shipper restrictions, we cannot deliver to PO boxes as primary shipping addresses. However, we do ship to APO/FPO addresses.

If I want my expedited order to be delivered the next day, what time do I need to order by?

In-stock orders placed, using Next Business Day or 2 Business Days, on or before 4 P.M. ET will typically ship out the same business day. Due to order processing times this is not guaranteed.

What is the shipping surcharge?

Because some Lexmark items are uniquely heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products.

How are the shipping charges calculated?

We try to make shipping as efficient and simple as possible, and as simple as possible too. Shipping will be calculated at checkout.

When can I expect my order to arrive?

  • Delivery Method                    Estimated Delivery Time*
  • Standard                                3-8 Business Days
  • Second Day                            2 Business Days
  • Next Day                                1 Business Day

* These are estimated delivery times based on the date the product ships. In-stock orders placed on or before 4 P.M. ET for expedited orders will typically ship out the same business day. Standard shipping orders will typically ship out within 2 business days. Due to order processing times this is not a guarantee.

To see shipment status of your order or to locate a tracking number, please log in to your My Account page and then click on “Order Status”.

If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.

Shipping Restrictions

Some products may be subject to special rules. Lexmark.com identifies these products as having certain "Shipping Restrictions.”

Why am I being charged a shipping surcharge?

Because some Lexmark items are very heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products. If the order does not designate a shipping surcharge, then you are only charged shipping and handling charges published in the shipping charges table.

If my order weighs a lot, how is it shipped?

Select models which are very heavy will be shipped by Less Than Truckload (LTL) carriers. Lexmark.com identifies those models that require shipment by LTL carrier. These models are identified on the product detail page with a message appearing above the pricing. The message states, "Shipping restrictions apply. Please see Shipping Restrictions FAQ in the Related Links section below."

Can I expedite (i.e. Air Ship) an order that is designated with Shipping Restrictions?

No, in order to keep your costs down, models marked with Shipping Restrictions will only be shipped by LTL, and there is no air or expedited shipping options available at this time.

Can I ship an order that has Shipping Restrictions to Alaska or Hawaii Unfortunately, models designated with shipping restrictions cannot be shipped to APO, AK, HI or US Territories.

When can I expect my order if is designated with Shipping Restrictions?

Transit times may vary with LTL shipments. The carrier may call for a delivery appointment.

If an order is marked with Shipping Restriction, do I need to be home for delivery?

Yes, these shipments require customer signature and inside delivery.

View order history by logging into My Account page and click "My Orders"

Help Yourself (note these will link to various pages within lexmark.com)

  • Order Status
  • Forgotten Password
  • Change Your Password
  • Update Your Personal Information

Still Need Help?

Call 1-800-LEXMARK (539-6275)
Mon-Fri 8am-8am ET
Email us at myaccount@lexmark.com

 

Help Yourself

Still Need Help?

Call 1-800-LEXMARK (539-6275)
Mon-Fri 8am-8pm EST
Sat and Sun: Closed