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Looking for shipping information of the products you purchased? Browse the answers below or contact our support representatives.
Looking for shipping information for the products you purchased? Browse the answers below or contact our support representatives.
Lexmark.com gives you the power to track your order anytime. All we need to do is find the applicable order. View order history by logging into your My Account page and then click on"My Orders". When your order appears, to review your estimated delivery date, just click on the tracking number.
We ship inside the United States and its territories, Guam and the Virgin Islands. We currently do NOT ship to Puerto Rico or outside of the United States.
We make every effort to run an efficient warehouse and stock most of our items are ready to ship within days. However, occasionally an item will be backordered. The average backordered item ships in 1–2 weeks. You will receive email notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has shipped.
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your order is not successfully delivered, it will be returned to the warehouse and Lexmark will credit your account.
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Due to shipper restrictions, we cannot deliver to PO boxes as primary shipping addresses. However, we do ship to APO/FPO addresses.
In-stock orders placed, using Next Business Day or 2 Business Days, on or before 4 P.M. ET will typically ship out the same business day. Due to order processing times this is not guaranteed.
Because some Lexmark items are uniquely heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products.
We try to make shipping as efficient and simple as possible, and as simple as possible too. Shipping will be calculated at checkout.
When can I expect my order to arrive?
* These are estimated delivery times based on the date the product ships. In-stock orders placed on or before 4 P.M. ET for expedited orders will typically ship out the same business day. Standard shipping orders will typically ship out within 2 business days. Due to order processing times this is not a guarantee.
To see shipment status of your order or to locate a tracking number, please log in to your My Account page and then click on “Order Status”.
If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.
Some products may be subject to special rules. Lexmark.com identifies these products as having certain "Shipping Restrictions.”
Because some Lexmark items are very heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products. If the order does not designate a shipping surcharge, then you are only charged shipping and handling charges published in the shipping charges table.
Select models which are very heavy will be shipped by Less Than Truckload (LTL) carriers. Lexmark.com identifies those models that require shipment by LTL carrier. These models are identified on the product detail page with a message appearing above the pricing. The message states, "Shipping restrictions apply. Please see Shipping Restrictions FAQ in the Related Links section below."
No, in order to keep your costs down, models marked with Shipping Restrictions will only be shipped by LTL, and there is no air or expedited shipping options available at this time.
Can I ship an order that has Shipping Restrictions to Alaska or Hawaii Unfortunately, models designated with shipping restrictions cannot be shipped to APO, AK, HI or US Territories.
Transit times may vary with LTL shipments. The carrier may call for a delivery appointment.
Yes, these shipments require customer signature and inside delivery.
View order history by logging into My Account page and click "My Orders"
Help Yourself (note these will link to various pages within lexmark.com)
Call 1-800-LEXMARK (539-6275)
Mon-Fri 8am-8am ET
Email us at myaccount@lexmark.com