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Looking for shipping information of the products you purchased? Browse the answers below or contact our support representatives.
We understand that purchasing a printer is a big decision, and that you might not have all the information you need. So don’t hesitate to call us for assistance with any of the following:
Lexmark.com gives you the power to track your order anytime. All we need to do is find the applicable order. Just enter the information below, and when your order appears, click on the tracking number.
View order history by logging into My Account page and click "My Orders"
Lexmark.com gives you the power to track your order anytime. You can find your tracking number by looking up the applicable order. Just enter the information below—when your order appears, to review your estimated delivery date, just click on the tracking number.
View order history by logging into My Account page and click "My Orders"
We currently ship inside the United States and its territories, Guam and the Virgin Islands. We currently do NOT ship to Puerto Rico.
The Lexmark online store currently does not ship to Puerto Rico or outside of the United States.
We make every effort to run an efficient warehouse and stock most of our items ready to ship in days. However, occasionally an item will be backordered. The average backordered item ships in 1–2 weeks.
You will receive e-mail notification as soon as the product ships. As a reminder, your credit card will not be charged until your order has been shipped.
Unfortunately, you can not change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. Rest assured, however, that if your order is not successfully delivered, it will be returned to the warehouse and Lexmark will credit your account.
Unfortunately, you can not change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Due to shipper restrictions, we cannot deliver to P.O. boxes as primary shipping addresses. However, we do ship to APO/FPO addresses.
In-stock orders placed, using Next Business Day or 2 Business Days, on or before 3 P.M. EST will typically ship out the same business day. Due to order processing times this is not guaranteed.
Because some Lexmark items are uniquely heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products.
We try to make shipping as efficient as possible, and as simple as possible too. Please use the following chart to calculate your order’s shipping rate:
| Order Value ($) | Standard (3-8 business days) | 2 business days | Next business day |
|---|---|---|---|
|
$50 and under |
$5 |
$12 |
$16 |
|
$50.01 to $100 |
$10 |
$16 |
$20 |
|
$100.01 to $200 |
$15 |
$20 |
$25 |
|
$200.01 to $400 |
$20 |
$35 |
$40 |
|
$400.01 and over |
$25 |
$45 |
$59 |
For a general outline of Lexmark shipping times, here is our estimated delivery time chart:
| Delivery Method | Estimated Delivery Time* |
|---|---|
|
Standard |
3-8 Business Days |
|
Second Day |
2 Business Days |
|
Next Day |
1 Business Day |
* These are estimated delivery times based on the date the product ships. In-stock orders placed on or before 3 P.M. EST for expedited orders will typically ship out the same business day. Standard shipping orders will typically ship out of the DC within 2 business days. Due to order processing times this is not a guarantee.
To see shipment status of your order or to locate a tracking number, please complete the form below. To review your estimated delivery date, please click on the tracking number or contact your carrier.
Lexmark.com also gives you the power to track your order anytime. All we need to do is find the applicable order. Just enter the information below, and when your order appears, click on the tracking number.
Some products that are available on Lexmark.com may be subject to special rules. Lexmark.com identifies these products as having certain "Shipping Restrictions".
Because some Lexmark items are very heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products. If the order does not designate a shipping surcharge then you are only charged shipping and handling charges published in the shipping charges table.
Select models which are very heavy will be shipped by Less Than Truckload (LTL) carriers. Lexmark.com identifies those models that require shipment by LTL carrier. These models are identified on the product detail page with a message appearing above the pricing. The message states, "Shipping restrictions apply. Please see Shipping Restrictions FAQ in the Related Links section below."
No, in order to keep your costs down, models marked with Shipping Restrictions will only be shipped by LTL, and there is no air or expedited shipping options available at this time.
Unfortunately not at this time. Models designated with Shipping Restrictions can only be shipped within the US 48 states. No shipments to APO, AK, HI or US Territories.
Transit times may vary with LTL shipments. The carrier may call for a delivery appointment.
Yes, for the customers protection, these shipments require customer signature and inside delivery.
View order history by logging into My Account page and click "My Orders"