Has my order shipped and is there a tracking number?
Lexmark.com allows you to track your order anytime. View your order history by logging into the My Account page, then, select "Orders". When your order appears, click on the tracking number to review the estimated delivery date.
To review your estimated delivery date, just click on the tracking number.
Do you deliver to my country?
We ship inside the United States, excluding American Samoa, Northern Mariana Islands, Puerto Rico, U.S. Minor Outlying Islands, Guam and the Virgin Islands.
Can I change my shipping address after I’ve placed my order?
Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system. If your order is not successfully delivered, it will be returned to the warehouse and Lexmark will credit your account.
Can I change my shipment method after I’ve placed my order?
Unfortunately, you cannot change your shipment method after your order has been submitted. The order is immediately sent to the fulfillment agency and can no longer be changed by our system.
Do you ship to PO boxes or APO/FPO addresses?
Due to shipper restrictions, we cannot deliver to PO boxes as primary shipping addresses. However, we do ship to APO/FPO addresses.
If I want my expedited order to be delivered the next day, what time do I need to order by?
In-stock orders placed using Next Business Day or 2 Business Days, on or before 4 P.M. ET will typically ship out the same business day. Due to order processing times this is not guaranteed.
What is the shipping surcharge?
Because some Lexmark items are uniquely heavy or unusually sized, shipping them requires an additional surcharge. This includes laser printers, multifunction printers, laser printer accessories, and a few other products. The surcharge does not apply to items with standard shipping.
How are the shipping charges calculated?
We try to make shipping as efficient as possible, and as simple as possible too. Please use the following chart to calculate your order's delivery charge.
- Standard (3-5 business days): FREE on all orders
- Next business day: $49.99 on any order
* These are estimated delivery times based on the date the product ships. In-stock orders placed on or before 4 P.M. ET for expedited orders will typically ship out the same business day. Standard shipping orders will typically ship out within 2 business days. Due to order processing times this is not a guarantee.
To see the shipment status of your order or to find a tracking number, please log in to your My Account page, then click "Order Staus".
If you have created a free Lexmark.com account, you can always find all your orders by signing in and clicking My Account on any Lexmark.com page.