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Optional Device Information sent to Lexmark


At Lexmark, we are committed to delivering the best possible experience for our customers and are always looking for opportunities to improve our award-winning product line.

Allowing your device to send data to Lexmark is a simple and easy way to provide information to help us understand how our devices are used. However, no data will be sent to Lexmark unless you choose to enable this function – device data sharing is not enabled by default. If you choose to participate, your device will, depending upon what data you choose to share, periodically send Lexmark a summary of its usage and performance data. In accordance with our privacy principles and notice (please see link at the bottom of this page), none of the data delivered to Lexmark is associated with you. (There is a minimal chance that the data shared through this program could be associated with you if you were to call Lexmark for technical assistance but Lexmark does not actively pursue making this type of association.)

Information is sent to Lexmark over your Internet connection.  You can choose to start or stop sending information at any time by adjusting the settings on your device.

Messaging displayed on the screen might be slightly different depending on model of printer and code version.

There are two types of information that can be sent:

  1. Supplies and page usage information such as the number of pages and toner levels. This information helps Lexmark better understand how customers use our products.
  2. Device performance information, such as device errors, sensor and motor monitoring. This information helps Lexmark understand device performance and enable a higher level of service. (Please note, choosing to share Device performance information automatically includes the Supplies and Page information described in #1 above).

All data is related to how the device functions or is used and does not contain any information on the identity of any user or any of the content of documents that are printed, scanned, copied, emailed, or faxed using the device.

Frequently Asked Questions?

Learn more about sharing device data with Lexmark.

Sharing Information

Device Information sent to Lexmark

Security Considerations

Network Considerations

Stop sharing Device Information

Older Versions of Device Firmware

Sharing Information

How do I share information with Lexmark?

You can choose to share your device’s information at any time. Instructions on how to share information with Lexmark

Device Information sent to Lexmark

What type of information is sent to Lexmark if I choose to enable the device?

The two categories of data that you can choose to share are:

  1. Supplies and page usage information such as the number of pages and toner levels. This information helps Lexmark better understand how customers use our products.
  2. Device performance information, such as device errors, sensor and motor monitoring. This information helps Lexmark understand device performance and enable a higher level of service. (Please note, choosing to share Device performance information automatically includes the Supplies and Page information described in #1 above).

All data is related to how the device functions or is used and does not contain any information on the identity of any user or any of the content of documents that are printed, scanned, copied, emailed, or faxed using the device.

device-information-en-us

What type of supplies and page usage information is sent to Lexmark?

This option provides a summary of supplies and usage information.  Some typical examples are:

  • Device identification —The device model, serial number, part number, MAC address, and the IP address associated with the device
  • Device supplies information—Toner cartridge serial numbers, part number, toner levels, capacity, status, and other supplies-related information
  • Device events —Toner cartridge replacement, cartridge empty, etc.
  • Device page counts—Number of total printed pages, number of multiple pages printed per side (N-Up), number of scans and faxes sent and received, and number of pages for different types of media
  • Device job counts—Number of jobs and number of pages per job

The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark

What type of Device Performance information is sent to Lexmark?

This option provides a summary of device performance information.  Some typical examples are: 

Print Engine Data

  • Operating environment —Temperature, humidity, and other operating environment related information
  • Operating parameters — Engine control metrics
  • Print errors and notifications—Jams, tray low, etc.
  • Print engine firmware versions

Scan Engine Data

  • Counters and metrics—Flatbed pages, ADF pages, etc.
  • Operating parameters—Scan control metrics
  • Scan errors and notifications
  • Scan engine firmware versions

PLEASE NOTE:  Sharing device performance information also enables sharing supplies and page usage information.

The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark.

Can the information be used to identify you?

The information sent to Lexmark via these settings cannot, by itself, be used to identify an individual.

If you choose to interact with Lexmark for other business reasons such as seeking support for your device, Lexmark may combine the information you choose to share from your device with other business information you agree to provide or have already provided to Lexmark.  This business information can help Lexmark to provide additional or improved customer service and support.  Some examples of other business information that Lexmark may combine with your information may include any of the following information: your name, industry sector of your business, and service information about your device (warranty, prior service history, etc.)

Again, The actual content of your prints, scans, or faxes is not included in the information sent to Lexmark.

How will Lexmark use the information?

Lexmark uses your information to understand how your Lexmark device is being used.  This lets us understand the device’s performance to help us drive future innovations in product design, reliability, ease of use, and service.  

Lexmark Privacy Statement

Lexmark is committed to appropriately protecting and managing any information you share with us.

All information will be handled in compliance with the Lexmark Privacy Statement found at www.lexmark.com/privacy.

How will the information be sent to Lexmark?

If you have agreed to share your information, the information you choose to send will be periodically sent to Lexmark over your Internet connection.

Will sending information to Lexmark change how my device works?

Device user settings and performance will not be changed.

Security considerations

How secure is the information transmission to Lexmark?

Information is securely sent to Lexmark using HTTPS encrypted communication.

How secure is the information storage at Lexmark?

Lexmark encrypts all information in storage.  Additionally, all information storage devices are inside a network with a hardened firewall.  This protects against any unauthorized access to the information.

Network considerations

How often will information be sent to Lexmark?

Information is typically sent to Lexmark daily or weekly, depending on the type of information that is shared with Lexmark. There is no functionality to change the day on which information is sent but user can change the time of day information is sent (See below)

Will sending information to Lexmark affect my network bandwidth?

The average size of information sent to Lexmark for each device ranges from 0 to 1MB.  The size is heavily dependent on the print volume.  The typical size of the information is less than 100K.

Can I specify the time of day when information is sent to Lexmark?

Yes, you can set a time window for when data can be sent to Lexmark.  Instructions for specifying time when information is sent to Lexmark 

Stop sharing information

How do I stop sharing information with Lexmark?

You can choose to stop sharing your information at any time.  Information will not be sent to Lexmark if you choose to stop sharing.  Instructions to stop sharing

Older versions of firmware

If your device’s firmware is not updated to the latest level, you may see an option to include device Interaction information, which may have included data that could have identified an individual. It is no longer Lexmark’s practice to collect this data and while the option may appear, the device no longer sends that level of information.

Instructions

These instructions identify the steps to start / stop sharing, change the User Information Level or set a time window for when data can be sent to Lexmark.

Instructions on how to share information with Lexmark

You can start or stop sharing information with Lexmark at any time.

During setup instructions

During setup the device presents several screens for entering setup information.  One screen is Send Information to Lexmark.   On this screen, select Supplies and Page Usage or Device Performance to start sharing your information with Lexmark.

After setup instructions

After you start using your device, the device control panel or the Embedded Web Server can be used to share information with Lexmark.

There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.

Newer Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > Device > Information Sent to Lexmark.
  3. Select Supplies and Page Usage or Device Performance to share information.
  4. Accept the changes (Submit, Checkmark icon, or OK). For some devices, a click on the selection will accept the change.

Using the Embedded Web Server

  1. Obtain the device IP address.
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings > Device.
  5. Click Information Sent to Lexmark.
  6. Check Supplies and Page Usage () or Device Performance (), to start sharing information
  7. Accept the changes (Save, Submit, Checkmark icon, or OK)

Older Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark
  3. Click on User Information – Level
  4. Click on one of the three options below.
    1. Anonymous Session Information Only
    2. Session Information with Generic User Information
    3. Session Information with Actual User IDs
  5. Accept the changes (Checkmark icon, Submit, or OK)

Using the Embedded Web Server

  1. Obtain the device IP address
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >General Settings
  5. Click Information Sent to Lexmark.
  6. Click on the drop down box next to the In the User Information – Level
  7. Select one of the three options below.
    1. Anonymous Session Information Only
    2. Session Information with Generic User Information
    3. Session Information with Actual User IDs
  8. Accept the changes (Submit, Checkmark icon, or OK)

Instructions for specifying time when information is sent to Lexmark

After you start using your device, the device control panel or the Embedded Web Server can be used to set a time window for when information can be sent to Lexmark.  

For instance, if you wanted to only allow your Lexmark devices to send data to Lexmark in the evening, you could set the Start Time to 19:00 and the Stop Time to 06:00. In this case, Lexmark would only send data at random times between 7pm and 6am, local time.   

Note: The Start Time and Stop Time settings are in the 24-hour format.

There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.

Newer Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > Device > Information Sent to Lexmark.
  3. Click on Information Send Time
  4. Click on Start Time and select the start time.
  5. Click on Stop Time and select the stop time.
  6. Accept any changes (Submit, Checkmark icon, or OK). For some devices, a click on the selection will accept the change.

Using the Embedded Web Server

  1. Obtain the device IP address
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >Device.
  5. Click Information Sent to Lexmark.
  6. In the Information Send Time section, adjust the Start Time and Stop Time times from the drop-down menus.
  7. Accept the changes (Save, Submit, Checkmark icon, or OK)

Older Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark
  3. Click on Start Send and select the start time. Accept any changes (Green checkmark icon, Submit or OK)
  4. Click on Stop Send and select the stop time.
  5. Accept any changes (Green checkmark icon, Submit or OK)

Using the Embedded Web Server

  1. Obtain the device IP address
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings >General Settings
  5. Click Information Sent to Lexmark.
  6. In the Send Time Information section, adjust the Start Send and Stop Send times from the drop-down menus.
  7. Accept any changes (Green checkmark icon, Submit or OK).)

Instructions to stop sharing information

You can choose to stop sharing your information at any time.  Information will not be sent to Lexmark if you choose to stop sharing.  Several methods are available to stop sharing your information with Lexmark.

During setup

During setup the device presents several screens for entering setup information.  One of the screens is Send Information to Lexmark.   Select None of the Above on this screen so your information will not be shared with Lexmark.

After setup

After you start using your device the device control panel or the Embedded Web Server can be used to stop sharing information with Lexmark. 

There are newer devices and older devices. If the “Newer Devices” section doesn’t appear to apply to your device, please use the “Older Devices” section.

New Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark
  3. Select None of the Above to stop sharing information with Lexmark.
  4. Accept any changes (Submit, Checkmark icon, or OK). For some devices, a click on the selection will accept the change

Using the Embedded Web Server

  1. Obtain the device IP address
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings > Device
  5. Click Information Sent to Lexmark.
  6. Select None of the Above to stop sharing information
  7. Accept the changes (Save, Submit, Checkmark icon, or OK)

Older Devices

Using the device control panel

Note: These instructions may vary slightly depending on device model. For more information about navigating device menus, see the User’s Guide.

  1. If applicable, from the home screen, touch Wrench icon or Settings icon. Note: For some models, Settings are available directly from the home screen.
  2. Navigate to Settings > General Settings > Information Sent to Lexmark
  3. Select Do Not Send for Supplies and Page Usage (Anonymous) and Do Not Send for Device Performance (Anonymous) to stop sharing information with Lexmark.
  4. Accept the changes (Checkmark icon, Submit, or OK).

Using the Embedded Web Server

  1. Obtain the device IP address
  2. Open a Web browser, and then type the device IP address in the address field.
  3. Press Enter.
  4. From the Embedded Web Server, click Settings > General Settings->Information Sent to Lexmark
  5. Select None of the Above to stop sharing information
  6. Accept the changes (Submit, Checkmark icon, or OK).