When customers wait too long or miss a friendly hello, it can quietly affect trust, satisfaction, and your bottom line. These challenges are exactly why retailers are turning to customer engagement solutions that guide associates, speed up response times, and make service more consistent.
Historical data shows what happened. Streaming data shows what’s happening and lets your team act fast. When your team can see the aisles, they can:
Achieve higher revenue by capturing more sales opportunities
Deliver faster service that keeps shoppers satisfied and engaged
Make smarter staffing decisions based on actual store activity
| Challenge | Lexmark solution | Retail benefit |
|---|---|---|
| Customers linger without help | Vision AI detects dwell time and alerts staff | Capture more high-value sales |
| Staffing doesn’t match traffic | Heat maps align coverage with demand | Maximize productivity and sales |
| Inconsistent service | Dashboards highlight coaching opportunities | Build loyalty across shifts |
| Blind spots lead to theft | Vision AI uncovers visibility gaps | Reduce shrink and improve presence |
The faster your store responds, the better the experience and the stronger your results. Shoppers make decisions in seconds — no greeting, no help, or too long a wait, and they might leave.
Manual checks can’t keep up with the pace of shoppers. Lexmark and AI can. The faster your store responds, the better the experience and the stronger your results.
Whether you run a big-box store or a boutique chain, Lexmark helps you turn everyday moments into lasting impressions. With Vision AI-powered retail solutions, you can make every shopper feel seen and more likely to buy.
Here are answers to the most common questions store leaders ask:
Q: How can I reduce walkouts caused by long wait times?
A: Use Lexmark Vision AI for Retail and real-time alerts to help staff respond faster, reducing customer frustration and preventing lost sales.
Q: Can I measure real customer engagement, not just foot traffic?
A: Yes. Lexmark Connected Retail Solutions track actual interactions, giving you deeper insight into service quality and customer connection.
Q: How do Lexmark Connected Retail Solutions help increase store revenue?
A: By improving engagement at key moments, Lexmark helps boost conversion rates and drive more sales — turning interactions into revenue.
Q: Can connected retail solutions really help reduce shrink and theft?
A: Absolutely. AI-powered alerts and visible associate presence deter suspicious behavior and help reduce shrink.
Q: What kind of improvement can I expect from conversion rates?
A: Retailers have seen double-digit basis point increases in conversion after implementing real-time engagement strategies.
Q: How does real-time data improve customer loyalty?
A: Live data enables faster, more personalized service that makes customers feel valued — leading to repeat visits and stronger loyalty.
Q: How does Lexmark compare to other retail engagement platforms?
A: Unlike CRM or cloud-only tools, Lexmark focuses on real-time, in-store engagement using Vision AI — helping teams act fast, connect better, and sell more without complex integrations.
