Stay ahead with connected retail technology for smart stores

Retail and logistics move fast. Lexmark helps you keep up and get ahead with AI-powered tools that show you what’s happening across your stores and supply chain in real time. It’s all about visibility, automation, and smarter decisions.

Customer success stories

We’ve done this before. And we’ll do it again for you.

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Angling Direct: Reeling in results with smarter retail service

Angling Direct uses Lexmark Connected Retail to catch issues early, keep teams focused, and make every shopper feel welcome, from seasoned anglers to first-time fishers.

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Vibenomics: In-store audio that drives engagement and revenue

Vibenomics powers in-store audio and ads using Lexmark’s retail technology. With smarter monitoring and faster service, they boost engagement and their bottom line.

Lexmark knows retail

100K

+ stores supported

Icon of a magnifying glass over people

500+

retailers powered

90

day ROI realization

30

years of retail innovation

Why retailers choose Lexmark

Clarity, control, and consistency across every store location and transportation link

Whether you’re focused on store performance, labor optimization, or order processing, Lexmark gives you the visibility and solutions to run smarter operations

CCTV camera on retail store detecting customer movement

What makes Lexmark different?

  • Reach shoppers at the right moment with automated alerts
  • Cut costs through data-driven retail automation
  • Protect assets with built-in security and early risk detection
  • Deploy fast using your existing hardware and infrastructure

How it works

We combine edge computing, AI, and IoT sensors to deliver real-time insights across your retail ecosystem.

  • Edge-based devices capture data at the source, whether it’s a store shelf, a dock door, or a checkout lane
  • AI-powered analytics processes data locally or in the cloud to detect patterns and trigger alerts
  • Retail dashboards give teams visibility into operations, performance, and exceptions so they can act fast
  • Flexible integration means you can connect our tools to your current systems with minimal disruption
Store operations

Store Operations

From the front of the store to the stockroom, Lexmark helps you reorganize operations, improve service, and cut overhead

Dynamic signage and promotions

Automate signage updates across print and digital channels. Keep promos accurate, reduce manual errors, and measure sign engagement through Vision AI.

Customer engagement where it matters most

Get instant alerts when shoppers need help, prevent theft proactively, and use AI-driven tools to ensure proper coverage.

Store flow intelligence

Use computer vision and analytics to check foot traffic, fine-tune staffing, manage queues, and enhance safety.

supply chain

Supply Chain

From truck entry to trailer tracking, our tools help you cut delays, strengthen coordination, and accelerate throughput.

Gate Management

Automate truck entry and exit with edge-based solutions. Enhance accountability, speed up processing, and simplify coordination.

Yard Management

Track trailer location in the freight yard accurately and in real time. Shorten dwell time and improve dock scheduling.

Dock Visibility

Monitor dock activity and throughput with AI-powered tools. Align operations, eliminate idle time, and increase productivity.

Smart store and connected retail FAQ

Q: Can Lexmark Connected Retail help reduce shrinkage in stores?

 A: Absolutely. Our smart store tech uses AI-powered alerts and proactive customer engagement to deter theft and reduce shrink through visibility and staff awareness.

Q: What makes Lexmark Connected Retail different from other smart store solutions?

 A: Lexmark stands out through edge-based technology, seamless integration with existing systems, and over 30 years of retail innovation. Our solutions are scalable, secure, and proven across 100,000+ stores worldwide.

Q: What is Lexmark Connected Retail?

 A: Lexmark Connected Retail is a suite of AI-powered solutions that help retailers keep shelves stocked and shipments on time across stores and supply chains. It improves oversight, reduces costs, and enhances customer experiences through real-time insights and automation.

Q: How does Lexmark Connected Retail improve store efficiency?

 A: In stores, Lexmark Connected Retail uses Vision AI to give retailers visibility into customer behavior, staffing, and promotional performance. Managers gain real-time data to make smarter decisions about labor allocation, store layout, and engagement.

Dynamic Signage automates updates and measures dwell time to see which messages capture attention and drive action.

Customer Engagement solutions ensure associates assist shoppers at the right time while providing a visible presence that discourages theft.

Store Flow Intelligence analyzes traffic patterns and shopper movement to maximize sales per square foot and improve the customer experience.

Q: Can Lexmark Connected Retail integrate with my existing systems?

 A: Yes. Lexmark solutions are designed to work with your current infrastructure, accelerating deployment.

Q: How fast can I see ROI?

 A: Many retailers report measurable improvements within the first 90 days of implementation.

Q: How does AI help with supply chain?

 A: Lexmark Connected Retail uses Vision AI to give supply chain teams real-time visibility from gate to dock. It tracks trailers, shipments, and dwell times automatically, reducing delays, lost assets, and carrier fees while improving throughput.

Q: Is Lexmark Connected Retail suitable for small and mid-sized retailers?

 A: Definitely. The platform is modular and scalable, allowing retailers of any size to start with one use case and expand as needed.

Q: What kind of support does Lexmark offer?

 A: Lexmark provides onboarding help, integration support, and ongoing optimization guidance to ensure a smooth rollout and sustained performance.